Terms & Conditions

Last updated: October 2026

1. Acceptance of Terms

By booking a pickup through our website, phone hotline, or WhatsApp, you agree to these Terms and Conditions established by Friends Laundry BD in Rajshahi, Bangladesh.

2. Pickup & Delivery Service

Doorstep pickup and delivery is offered free across Rajshahi city. Customers are requested to be available at their chosen address during their selected pickup and delivery time windows.

3. Item Inspection & Personal Belongings

Please check and empty all pockets prior to handing over clothing. Friends Laundry BD is not responsible for money, jewelry, pens, or valuables accidentally left in pockets. Our sorting staff performs a secondary pocket inspection upon intake.

4. Garment Care & Special Fabrics

We follow manufacturer wash care labels. If a garment lacks care tags or contains pre-existing tears, sun-fade, or severe weakness, we handle it with the utmost standard of care using eco-safe solvents.

5. 100% Quality Re-wash Guarantee

If you are unsatisfied with the cleanliness, stain treatment, or pressing of an item, please notify us within 24 hours of delivery. We will gladly collect the item and perform a complimentary re-wash or re-press.

6. Payments

Payment is due upon delivery via Cash on Delivery (COD) or mobile banking (bKash/Nagad). Corporate accounts receive invoiced billing on agreed terms.