Frequently Asked Questions
Everything you need to know about booking, turnaround, pickup coverage, and garment care.
Yes! We offer 100% free doorstep pickup and delivery throughout Rajshahi city, including Shaheb Bazar, Kazla, Motihar, Padma Residential, New Market, Boalia, Upashahar, Laxmipur, Sapura, Binodpur, and RUET/RU campus. No extra transport fees are added.
Our standard service turnaround is 24 to 48 hours. If you have an urgent interview, flight, or wedding event, we also offer same-day express turnaround upon request.
Yes, you can easily reschedule or cancel anytime before the delivery driver reaches your location. Simply give us a quick call at +880 1700-000000 or message us on WhatsApp.
Delicate fabrics like Jamdani, pure silk, Katan, velvet sherwanis, and wool suits are handled with zero-bleed solvent dry cleaning. We inspect every seam and button, hand-treat spots, and finish with form-preserving low-temperature steam presses.
Yes! For sofas and heavy carpets, our specialized technicians can either perform high-pressure foam extraction on-site at your home/office or collect items like curtains and rugs for complete workshop rotary washing.
We stand behind our 100% Quality Guarantee. If you notice any missed spot or unsatisfied crease, inform us within 24 hours and we will pick up and re-clean/re-press your item completely free of charge.
We accept Cash on Delivery (COD) directly to the delivery person, as well as bKash, Nagad, and direct bank transfers for corporate and hotel partners.
Yes! Friends Laundry BD is the trusted linen partner for numerous hotels, clinics, and corporate offices in Rajshahi. We provide dedicated daily/weekly pickup schedules, thermal sterilization at 80°C, and custom commercial volume invoicing.
Still have questions?
Our friendly Rajshahi customer care team is available Saturday through Thursday from 8:00 AM to 9:00 PM.